Aloha! Our Customer Service Department is available Monday through Friday from 10:00am - 4:00pm, Hawaii Standard Time. Of course you can always e-mail us anytime, a customer Service representative will be contacting you shortly. Usually within 24 hours.

We are committed to your satisfaction. Hawaiian Fashion Place provides you with high quality craftsmanship, the convenience of our on-line secure shopping experience and excellence in customer service.

We stand by the quality of all of our finely handcrafted Hawaiian aloha wear including Hawaiian shirt, Hawaiian dress, Hawaiian wedding dress, kid's Hawaiian clothing, Hawaiian hula skirt, Hawaiian handbag and muumuu and we are sure you will enjoy wearing one.

Shipping Information

We ship anywhere within United States. All shipments originate from Honolulu, Hawaii. Available items generally will be ship within 3-5 business days. Availability varies with style, size and color. Out of stock items may take 2-3 weeks for manufacturing if item(s) needs to be made. We will keep you informed of any delays.

Delivery times will vary depending on the shipping method and the shipment destination. We ship via USPS Priority Mail or FedEx Standard Overnight. Please provide a complete physical street address when selecting to ship with FedEx. These carrier will NOT accept P.O. Boxes. US military – APO-AP shipping is considered domestic and can ONLY be shipped via USPS Priority Mail. We ship Monday through Friday only (holidays excluded).

Hawaiian Fashion Place is not responsible for any and all applicable duties and taxes assessed by the country where the package is being shipped to. This is solely the responsibility of the customer receiving the package. Payment for orders must be made in U.S. dollars and can be paid through a credit card or Pay Pal.

For International Orders we require for your security the name and the phone number of your credit card issuing bank. Please allow 10-14 business days for delivery from day of shipping.

Shipping Rates - Retail orders only

$ 4.75 FLAT RATE U.S.P.S Priority shipping on ANY SIZE order in the USA. (5-10 Days)

USPS Flat Rate Shipping - INTERNATIONAL (5 -10 Days)

$20.00 for first item and $5 for each additional item via US Postal Service International Priority Mail.

FedEx Overnight - U.S. (2-5 Days)

Disclaimer:

Hawaiian Fashion Place in conjunction with FedEx, UPS and USPS will deliver you package(s) as requested. Our selected carriers DO NOT make phone calls to customers before delivering and we CANNOT guarantee the time of delivery. Additional shipping charges may apply to heavy, oversized, wholesale or bulk orders. Shipping charges for products other than Hawaiian Clothing may incur additional costs based on weight and quantities. Please note that Hawaiian Fashion Place is not responsible for the following:

• Delivering to the wrong address(s) that was supplied by the Sender.
• Unsuccessful delivery due to the Recipient not being present at the time of delivery at the address supplied by the Sender.
• Delivery delays due to a wrong delivery address supplied by the Sender, and/or a delivery rerouting request by the Sender.

Address Correction:

A fee of $10.00 is charged for address corrections to US orders and $50.00 to international orders. This applies when the incorrect shipping address was provided and the order was shipped or if the Sender or Recipient makes changes directly with any of our selected carriers.

Delivery Acceptance: The customer is responsible to pay for all shipping charges if customer refuses to accept delivery from any of our selected carriers without notifying in writing to Hawaiian Fashion Place of the cancellation prior to shipping.

Note: Deliveries to remote areas may take longer delivery time.

Returning and Exchanging Online Purchases

Enclosed with every order you will find a Sales Receipt along with the shipping label. Package your exchange or return securely and make sure to include a copy of the original receipt.

Exchange Policy

Hawaiian apparel: may be exchanged within fourteen (14) days of receiving the merchandise, accompanied by sales receipt, and in sellable condition.

Any difference in pricing including shipping charges must be paid by the customer. Shipping charges are NOT refundable. Item(s) must be returned in good and sellable conditions. Merchandise that has been noticeably worn, damaged or altered will not be exchanged. Merchandise that is not in sellable condition will be sent back at the customer’s expense. To expedite the exchange of your merchandise you may process another order online with the correct item(s). Your account will be credited once the exchanged merchandise is received.

Return Policy

We are glad to accept returns and to refund you the full purchase price less 15% restocking fee.

The refund amount will be credited back to the original type of payment. Returns must be sent back within seven (7) days for Hawaiian apparel, gifts and accessories or thirty (30) days for Hawaiian Jewelry.

The customer is responsible for all shipping costs. Shipping charges are NOT refundable.

Item(s) must be returned in good and sellable conditions. Merchandise can NOT be returned if they are noticeably worn, damaged or altered. Merchandise that are not in sellable condition will be sent back at the customer’s expense.

Please send a copy of your sales receipt describing the reason for the return along with the returned items.

Special orders are not refundable.

If you receive defective merchandise, please contact Customer Service so we can assist you immediately.

All sales are final. No Returns or Exchanges on: Wholesale Orders and Special/Custom Orders.

Returned Checks: A $25.00 processing fee will be charged for any insufficient funds returned checks.

Issue of Credits or Refunds: Once the merchandise is received, a credit or refund is processed to the original method of payment within 5 business days.